Refund Policy:

 

Welcome to Empire Nosh

At Empire Nosh, we pride ourselves on offering premium quality snacks that enrich your culinary experiences. Your satisfaction is at the heart of everything we do, and we are committed to delivering excellence not only through our products but also in our customer service.

 

Our Commitment to Quality

We understand that the joy of savoring our snacks begins with trust in our brand. That’s why we ensure every product we deliver meets stringent quality standards. We’re dedicated to providing you with snacks that are not just delicious but also reliable.

 

Understanding Our Refund Policy

In the rare event that our products don’t meet your expectations, we want you to know that your concerns are our top priority. Our refund policy is designed to provide a straightforward and hassle-free process for addressing any issues you might encounter. This policy outlines the steps you can take to request a refund or replacement, ensuring a transparent and fair resolution.

 

Read On for Details

We encourage you to read the following sections carefully to understand how our refund process works. This will guide you through the necessary steps to make a claim, and inform you about what to expect during the process. Our aim is to handle your concerns promptly and efficiently, ensuring your utmost satisfaction.

Thank you for choosing Empire Nosh. We are grateful for the opportunity to serve you and look forward to continuing to bring joy to your snack times.

 

Eligibility for Claims:

 

Timely Notification Is Key

We understand that issues with products can arise, and we are here to resolve them promptly. To ensure that we can provide you with the best possible service, we request that all claims for returns or replacements be submitted within a specific timeframe.

 

12-Day Claim Window

From the moment you receive your Empire Nosh product, you have a window of 12 days to assess its condition and report any issues. This period allows you to thoroughly evaluate your purchase and decide if it meets your expectations.

 

Initiating Your Claim

If you find that the product is not to your satisfaction, whether it’s a matter of quality, condition, or any other concern, please let us know within this 12-day period. Prompt reporting is essential for us to address your concerns effectively and ensure that you are fully satisfied with your Empire Nosh experience.

 

Our Promise to You

Your claim will be handled with the utmost care and attention. We are committed to making the process smooth and efficient, ensuring that your concerns are addressed quickly and to your satisfaction.

 

Claim Process:

 

Step-by-Step Guide to Submitting Your Claim

We aim to make the process of addressing your concerns as seamless and efficient as possible. Here’s how you can initiate a claim:

1. Initiate Contact via Email: Start by sending us an email at [email protected]. This is the first step in letting us know about your concerns.
2. Detail Your Concerns: In your email, please provide a clear and detailed explanation of the reason behind your request for a replacement or return. Your insights are invaluable in helping us understand your experience and how we can improve.

• Visual Evidence for Clarity: To assist us in quickly assessing the issue, we highly encourage you to include a picture of the product showing the specific problem. Visual evidence can significantly expedite the evaluation process and ensure an accurate understanding of the issue at hand.

1. Prompt Acknowledgement of Your Claim: Upon receiving your email, our dedicated customer service team will acknowledge your claim and begin the assessment process. You can expect a swift and thoughtful response, as we are committed to resolving your concerns promptly.
2. Follow-Up Communication: We will keep you informed throughout the process and may reach out for additional information if necessary. Our goal is to ensure that every aspect of your claim is thoroughly addressed.

 

Replacements:

 

Our Approach to Resolving Product Issues

At Empire Nosh, we are dedicated to ensuring that every product you receive is of the highest quality. However, should there be any issue with your order, our preferred course of action is to replace the item, ensuring you receive the product you expected.

 

Verification Process

1. Assessment of the Issue: Upon receiving the picture of the product issue that you send us, our team will promptly assess and verify the problem. This process is crucial in understanding the nature of the issue and in deciding the best course of action.
2. Arranging a Replacement: Once we confirm the problem with your product, we will initiate the process to send you a replacement. Our aim is to make this process as smooth and hassle-free for you as possible.

 

Shipping and Handling

1. Costs covered by us: We understand that resolving product issues should not add to your expenses. Therefore, all shipping costs associated with sending a replacement will be fully covered by Empire Nosh.
2. Efficient Shipping Process: We strive to process and dispatch your replacement as swiftly as possible, ensuring that you receive it in a timely manner.

 

Our Commitment

Our replacement policy is a testament to our commitment to your satisfaction. We want you to have the best experience with Empire Nosh, and we stand ready to rectify any product issues swiftly and effectively.

 

Returns:

 

Choice of Refund for Ultimate Satisfaction

We at Empire Nosh respect your decision if you prefer a refund over a replacement. Our goal is to ensure your complete satisfaction, even if that means returning the product.

 

Refund Process

1. Initiating a Refund: If you decide that a return is more suitable for your situation, rest assured that the process to initiate a refund is straightforward and customer-focused.
2. Refund to Original Payment Account: We will process your refund back to the same account that was used for the original purchase. This ensures a secure and seamless transaction, maintaining the integrity and simplicity of the financial process.

• Time Frame for Processing Refunds: Upon receiving and verifying the returned product, we aim to process your refund promptly. The exact timing of the refund appearing in your account will depend on your bank’s policies and processing times.

 

Return Shipping:

 

Hassle-Free Return Process

We at Empire Nosh understand that returning a product should be as stress-free as possible. To ensure this, we have streamlined our return shipping process.

 

Shipping Costs Covered by Us

1. No Additional Expense: We believe that the responsibility of return shipping should not fall on our customers. Therefore, Empire Nosh will cover all costs associated with the return shipping of products.
2. Easy Label Access: To facilitate the return process, we will provide you with a pre-paid shipping label. This label will be sent directly to your email, ensuring you can easily print and attach it to your return package.

 

Efficient and Convenient

1. Simple Steps: Upon receiving our email, simply attach the pre-paid label to the package containing the product you wish to return.
2. Drop-Off at Convenience: You can drop off the package at any designated shipping carrier location at your convenience. We aim to make this process as accessible as possible for all our customers.

 

Product Concerns:

 

Addressing Specific Product Issues

At Empire Nosh, we recognize that some concerns are unique to the nature of our products and the shipping process. To ensure your utmost satisfaction, we have outlined specific product concerns that are eligible for returns or exchanges.

Eligible Product Concerns

1. Damage to Product Container: If you receive a product with a damaged container due to shipping, we understand the need for a return or exchange. The integrity of our packaging is crucial for maintaining the quality and enjoyment of our snacks.
2. Alteration in Flavor Due to Temperature Changes: We acknowledge that temperature fluctuations during shipment can affect the flavor of our products. If you notice any change in flavor that you believe is due to temperature variations during transit, this is a valid reason for a return or exchange.

 

Our Approach to Resolving Concerns

1. Thorough Assessment: Upon receiving your claim, we will conduct a thorough assessment to confirm the nature of the issue.
2. Customer-Centric Solutions: Based on the assessment, we will provide a solution that best addresses the concern, whether it be a replacement or a refund.

 

Ensuring Product Excellence

We are committed to delivering products that meet your expectations in every aspect, from taste to presentation. Our policy on addressing specific product concerns is a reflection of our dedication to maintaining the highest standards of product quality and customer satisfaction.

 

Exclusions:

 

Understanding Our Scope of Returns and Exchanges

We strive to maintain clarity and fairness in our policies at Empire Nosh, particularly when it comes to what items are eligible for return or exchange.

 

Items Not Covered

1. Promotional Materials: Our return and exchange policy is specific to the snack products we sell. We want to clarify that promotional items, including but not limited to t-shirts, cups, glasses, and water bottles, are not eligible for return or exchange. These items are often part of special promotions or limited-time offers and are treated differently under our policy.
2. Why the Exclusion: The rationale behind this exclusion is rooted in the unique nature of promotional materials. These items are often customized or produced in limited quantities, making returns and exchanges more complex.

 

Our Commitment to Transparency

1. Clear Communication: We believe in transparent communication with our customers regarding our policies. This exclusion is in place to ensure there are no misunderstandings regarding what can and cannot be returned or exchanged.
2. Customer Understanding: We appreciate your understanding of these exclusions, as they are in place to ensure the efficiency and effectiveness of our return and exchange processes.

 

Further Assistance

Should you have any questions about the eligibility of a particular item for return or exchange, our customer service team is readily available to provide assistance and clarity.